主题词：Customer Service Quality and Loyalty; Service and Product Innovation; Digital Marketing and Social Media; Consumer Retail Behavior Studies; Consumer Behavior in Brand Consumption and Identification; AI in Service Interactions; Technology Adoption and User Behaviour; Job Satisfaction and Organizational Behavior; Innovation and Knowledge Management; Outsourcing and Supply Chain Management; Sharing Economy and Platforms; Innovative Approaches in Technology and Social Development; Emotional Labor in Professions; Psychology of Social Influence; Innovation and Socioeconomic Development; Management and Organizational Studies; Social Robot Interaction and HRI; Quality and Supply Management; Environmental Sustainability in Business; Information Systems Theories and Implementation; Digital Platforms and Economics; Ethics and Social Impacts of AI; Persona Design and Applications; Digital Transformation in Industry; Mental Health and Patient Involvement